RETURNS & REFUNDS

Returns & Exchange Policy

At The Jacket Aura, we care deeply about your satisfaction. If your purchase doesn’t meet your expectations, our team is here to help make things right.

Easy Returns

We gladly accept returns for new, unused, and unmodified items within 30 days of delivery for a full refund.

  • Returns made between 14–30 days qualify for store credit.

  • After 30 days, returns can no longer be accepted.

  • Please ensure all products are returned in their original packaging and condition, with all tags securely attached.

Easy Exchanges

Need a different size or style? Simply send the item back using your preferred courier within 30 days, and then place a new order for your desired product.
This approach allows us to process your request quickly and maintain stock accuracy.

Return Shipping & Refunds

Customers are responsible for covering the cost of return shipping.
Once we receive your returned item, refunds are processed within 7–14 business days.

Please note that refunds apply only to the product cost and exclude shipping fees, handling charges, customs duties, or any other additional costs.

If your refund hasn’t appeared after 14 business days, kindly reach out to our customer support team for quick assistance.

Return Address

To initiate a return, please reach out to us at info@thejacketaura.com with your order number. All returns should be shipped to the following address:
House No A4/5, C Area, Liaquatabad, Karachi, Pakistan.

For any questions regarding returns, feel free to contact us anytime at info@thejacketaura.com.

Order Cancellations

Orders can be cancelled within 24 hours of placing the order to receive a full refund.
Once 24 hours have passed, the order will be processed, and cancellation requests will no longer be accepted.

Damaged or Defective Items

If your jacket arrives damaged or with any manufacturing issue, please inform us within 3 business days of receiving your order.
Kindly keep the original packaging intact for inspection purposes.
Most of our products include a 1-year warranty covering manufacturing defects.
To resolve the issue quickly, contact our support team with your order number and contact details.

Incorrect Orders

Received the wrong item? Don’t worry — we’ll handle it right away.
We will:

  • Cover all return shipping costs

  • Send you the correct product as soon as possible

For international customers, we suggest contacting our support team before returning the item to ensure a smooth process.

Thank you for choosing The Jacket Aura.
If you need assistance, our friendly customer service team is always here to help.